Amazon claims administrators of much more then 10,000 Facebook groups of organising fraudulent reviews in return for cash or free goods and has launched a lawsuit against them.
The Seattle-based e-commerce behemoth said in a statement on its website on Tuesday that the Facebook groups were created to enlist individuals “ready to publish incentivized and inaccurate evaluations” across its stores in the US, the UK, Germany, France, Italy, Spain, and Japan.
The issue of fake reviews is nothing new for Amazon or for e-commerce in general. Although politicians and authorities have challenged whether the corporation is doing enough to tackle the issue, Amazon has itself previously sued individuals it said were providing false testimonials.UK competition regulators looked at whether Google and the online store were doing enough to safeguard customers last year.
Amazon said that one of the Groups on facebook it is aiming for, “Amazon Product Review,” has more than 43,000 members in the statement. The business said that despite Facebook taking down a group this year, it managed to avoid being discovered by “altering letters in sentences that would set off Facebook’s alarms.”
Since 2020, Amazon has informed Meta, the parent organization of Facebook, of more than 10,000 fraudulent review organisations. According to Amazon, Meta has taken down half of the these organizations and is looking into the other ones.
The news from the retailer comes as another aspect of the business’ operations is being looked at more closely.
After receiving recommendations alleging health and safety violations from the U.S. Attorney’s Office again for Southern District of New York, federal labour officials on Tuesday affirmed to the Press Association that the Occupational Health and Safety Administration had opened inspections at Amazon facilities throughout New York, Illinois, and Florida.
Federal labour authorities inspected the Amazon facilities on Monday after receiving referrals from the U.S. Attorney’s Headquarters in New York city regarding “possible workplace risks, “”Amazon’s necessary speed of work” for warehouse staff is one example.
Advocates for labour and safety have long blasted Amazon’s accident rates as well as its “time off task” tool that penalises employees for taking excessive breaks. According to Biase, the U.S. attorney’s office’s civil division is looking at safety risks at the company’s nationwide warehouses as well as “fraudulent activity meant to hide accidents from OSHA and others.”
In an April letter to shareholders, Amazon CEO Andy Jassy admitted that his company’s warehousing injury rates “were a touch higher than the norm” in comparison to rival warehouses. However, Jassy noted that their “courier and delivery” division saw reduced injury rates, placing the business “around average” in comparison to its competitors.
Amazon spokesman Kelly Nantel stated in a statement, “We will of course assist with OSHA in their inquiry, and we think it will eventually establish that these worries are false.
Active and retired Amazon warehouse employees are urged to employee and company safety concerns to the U.S. Attorney’s Office.